Frequently Asked Questions (FAQ)

  1. How can I place an order?
    Placing an order is simple! Browse our products, add your desired items to the cart, and proceed to checkout. You can pay securely using one of our accepted payment methods.

  2. What payment methods do you accept?
    We accept the following payment methods:

    1. Credit/Debit Cards (Visa, Mastercard, American Express)
    2. PayPal

      Do you offer free shipping?

  3. Yes, we offer free standard shipping on orders over £10. For orders below this amount, shipping charges apply. Check our Shipping Policy for more details.

  4. How long will my order take to arrive?

    Standard Delivery: 3–10 business days.

    For remote areas, delivery times may vary slightly.

  5. Can I track my order?
    Yes! Once your order is dispatched, you’ll receive a tracking number via email. Use the provided link to monitor your parcel’s progress.

  6. What if I receive a faulty or incorrect item?
    We’re sorry for any inconvenience! Please contact our customer support team at support@bufalucutlery.com within 7 days of delivery. Provide your order details and photos of the issue so we can resolve it promptly.

  7. Can I return an item if I change my mind?
    Absolutely! You have 14 days from receiving your order to return items under applicable consumer rights. Items must be unused, in their original packaging, and in resellable condition. See our Refund Policy for full details.

  8. How do I return an item?
    To initiate a return, email us at support@bufalucutlery.com with your order details. We’ll provide instructions on how to send the item back.

    1. Return shipping costs are covered for faulty or incorrect items.
    2. For change-of-mind returns, the customer is responsible for shipping costs.

  9. Can I cancel my order?
    Yes, you can cancel your order within 14 days of placing it, provided it hasn’t been dispatched yet. Contact us immediately at support@bufalucutlery.com.

  10. Do you offer exchanges?
    Yes, we offer exchanges if you receive the wrong item or wish to swap for a different size or color. Exchanges are subject to stock availability. Email support@bufalucutlery.com to start the process.

  11. Are there any restrictions on what I can return?
    Some items cannot be returned unless faulty, including:

    1. Perishable goods (e.g., food).
    2. Custom or personalized items.
    3. Unsealed hygiene-sensitive products (e.g., cosmetics).

  12. Do you ship internationally?
    Currently, we only ship within United Kingdom. We’re working to expand our shipping options in the future!

  13. How do I contact customer support?
    You can reach us through:

    1. Email: support@bufalucutlery.com
      Our customer support team is available Monday to Friday, 9:00 AM to 5:00 PM.